The Maryland State Police Forensic Sciences Division received a citation from Governor Hogan for excellence in customer service. The laboratory team processes evidence that requires precision so managing their customers’ expectations for timeliness is important. Also, meeting time sensitive requests requires being flexible with hours of operation. While the citation was given to one standout Read the Rest…
The Motor Vehicle Administration (MVA) received an inquiry from an elderly customer who was new to the State of Maryland and needed an identification card for medical benefits and other purposes. The customer lives in a nursing home and was physically unable to visit an MVA branch office. MVA employees Natasha Jones and Jessica Mencos Read the Rest…
The Office of Controlled Substances Administration (OCSA) processes registrations from doctors, pharmacists, hospitals, and other prescription writing and/or filling personnel and locations for the authorization to write and fill prescriptions for medication, and to process, store, label, and ship these medications. The Office encountered a backlog in the processing of registrations for Controlled Dangerous Substances Read the Rest…
Brian Stupak supervises a three county project area and is the primary forester for Calvert and Prince George’s County. He provides forest programs in these counties, including assisting landowners with forest management, coordinating tree planting activities, managing state forest lands, and more. In the town of University Park, MD in 2016 and 2017 after a Read the Rest…
When a constituent provides feedback through the Governor’s Customer Service Survey, that feedback is provided to the appropriate agency for follow up. In this case, a constituent who is a physician’s assistant by occupation used the survey to offer suggestions for how the Maryland Department of Health could improve the processing of applications. Audrey Clark Read the Rest…
Mr. Pullifrone is a Project Manager in the Facilities Planning, Design and Construction Division at the Department of General Services. When the Grand Building, a state-owned property in Cumberland, MD lost its heating and air conditioning due to emergency systems failures, Mr. Pullifrone oversaw getting the systems replaced. He repeatedly traveled four hours round trip Read the Rest…
The innovative Mobile Integrated Healthcare program in Charles County, made up of a community health worker, a paramedic, and a registered nurse have reduced emergency room visits by 74% and in-patient hospital admissions by 80% by serving patients in-need out in the community. Learn more here – https://goo.gl/USGt4N (Left to Right) Mike Morello, Jenny Hunt, Pam Read the Rest…
